RETURN AND EXCHANGE POLICY

 

Items purchased from Look Beyond are eligible for return/exchange if returned within 7 days of delivery.

 

1) All Prepaid orders are eligible for returns. All COD orders are only eligible for exchanges.

2) All items must be in their original condition – unworn, unused with the tags, labels, and in the same packing.

3) A reverse shipping fee of Rs.100 will be applicable on all returns and exchanges. You can alternatively choose to self-ship/arrange pickups from. (This fee is currently applied as shipping charges on your exchange order.)

4) Items purchased on Sale/ Coupon Discount/ Clearance/pre-applied discounts/ Bundle discounts are Final sale items and cannot be returned. However, we would be happy to replace it with a different size if you need a size exchange. 

 

5) Only store credits are issued in case of refunds. (Due to high costs of reverse shipping, re-cleaning, and restocking a product.)

 

Please note: The pick-up be will attempted twice. If the courier company is unable to
pick up the shipment. You will have to send the shipment back to the
company address.

All Reverse Pick-up is subject to the availability of the service in your area pin-code.

 

How to cancel an order:

Cut the red tape, call us on +91 9001706011. You can cancel an order within 24 hours of placing one. Alternatively, mail us at lookbeyond@gmail.com as soon as possible and we'll attempt a cancellation before your order is processed further.

 

How to process a return?

 

Step 1:

Maintain good condition. Items must be returned unused, unwashed, and unworn with all original tags attached. Make sure you put the item(s) back in the original package in the same way it was delivered.

 

Step 2:

Raise a Return/exchange request from our Return and Exchange Centre

 

Step 3:

Our team schedules a pick-up that should take up to 3-5 days. In case of a size exchange, our team ships the new size(s) in parallel. For a return that results in a refund, the product would have to reach our facility for quality inspection.

 

 

Exchanging for a different product?

 

In case you'd like to exchange and choose a different product. You can return the purchased products for store credits and use these credits to make a new purchase.

 

 

STORE CREDITS

When you return a product, our refund is given in the form of a Store Credit or Gift Voucher, which is 100% redeemable against purchases and is valid for one entire year.

 

For COD orders?

 

For COD orders refunds would be provided via store credit equivalent to the total order value. 

Store credits can be applied during checkout. If you face any issues while applying for store credit please write to info@oziss.in

Please note: cash on delivery fees applicable on orders are not refundable and would not reflect in the issued store credits.

 

When are store credits not applicable?

 

Under 3 cases:

1. For products purchased on clearance, discounts & markdowns.

2. If the product returned is soiled, damaged, or altered.

3. Product is custom-made. (product names/ descriptions will always state if a product is custom prepared/made)

 

When will I get my Store credits?

 

For returns, the reverse pick-up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the store credits will be issued within 24 hours.

Please note: shipping/cash on delivery charges are non-refundable.

 

 

RECEIVED THE WRONG ORDER OR GOODS WERE DAMAGED ON ARRIVAL?

 

 

Please mail us at lookbeyond@gmail.com within 24 hours of receiving the goods to raise a request against Wrong/damaged orders.

Please send us :

1) Your Order ID.

2) a photo of your received order. 

3) Please state in detail the problem at hand.

Our teams will proactively arrange a reverse pick up and send out a new fresh product.

We ship via third-party shipping companies like Blue-dart, Delhivery, E-com Express, etc, and are reliant on their systems for execution of any mishandled/wrong/missing orders. These courier companies close their support systems after 24 hours of delivery. So we request you to please reach out to us within 24 hours of delivery, as our team will be helpless to raise a concern post the timeline of 24 hours.

Please note: The item should be unworn, unwashed with all tags attached, and in the same condition, in which it was delivered to be eligible for a return against damaged/wrong goods.